Frequently Asked Questions

We offer residential cleaning, residential organizing, moving support, and commercial cleaning and organizing. You can hire us for ongoing services, a one-time project, or support through a larger transformation or move.

The Organizer proudly serves Windsor-Essex County and surrounding areas in Southern Ontario. If you're unsure whether your location falls within our service area, reach out and we'd be happy to confirm.

Simply contact us and tell us a little about what you're looking for. Depending on the service, we'll have you complete an intake form and arrange a consultation so we can understand your needs and provide a personalized quote.

Yes. Virtual consultations via Zoom are complimentary. If your project would benefit from an in-person consultation, the fee is $50. That $50 then acts as your deposit when you move forward and book your service with The Organizer.

Because every home, business, and project is different, we provide personalized quotes rather than publishing one-size-fits-all pricing. Contact us and we'll help determine the service that best fits your needs.

Absolutely not. We mean it when we say we're judgment-free. Homes are lived in, life gets busy, and sometimes things become overwhelming. You don't need to clean or organize before we arrive - that's what we're here to help with.

Usually, no. Once we have the information and decisions we need from you, you're welcome to stay, leave, or carry on with your day. For decluttering and purging projects, however, we do require your involvement because we will never make decisions about your belongings for you.

We offer weekly, biweekly, and monthly recurring residential cleaning. If you need something outside of those schedules, contact us and we'll see what we can arrange.

Maintenance cleaning is designed to keep an already-maintained home consistently clean and comfortable. Deep cleaning provides a more detailed reset and allows additional time for areas and tasks that aren't typically part of regular maintenance cleaning.

After you inquire and complete our intake form, we'll send you the appropriate cleaning checklist. You can review the available tasks and select what you do and don't want completed, allowing us to customize the service around your home and priorities.

Yes. In addition to recurring maintenance cleaning, we offer deep cleans, move-in/move-out cleans, and customized one-time cleaning. Contact us to discuss what you need.

Yes. These can be added to your service upon request. Because we generally charge based on the time required, the additional time will simply be incorporated into your service.

Yes, our team arrives with our standard non-toxic cleaning products and equipment. If there's a particular product you'd like us to use in your home, let us know.

We don't move heavy furniture or appliances. If an item can be moved safely and reasonably by two team members, we may move it to access the area as needed.

Please let us know within 24 hours. We value your feedback and will return to address any areas that didn't meet our standards. Our goal is always to provide a service you are happy with and will feel confident recommending.

No! Please don't. You don't need to make the space look better for us or apologize for its current condition. Seeing how the space actually functions helps us understand what's working, what isn't, and how we can best help.

Absolutely. You can hire us for one room, one closet, one troublesome space, or a much larger whole-home project.

Our 6-Week and 10-Week Whole-Home Transformation Programs combine weekly on-site organizing with coaching, accountability, homework, mindset work, and practical strategies for maintaining your home long-term. They're designed for clients who want more than a one-time organizing session and are ready to create lasting change.

Never. You make all decisions about what stays and what goes. We'll guide you, ask questions, help you work through difficult decisions, and keep the process moving - but your belongings are yours and the final decision always belongs to you.

Not necessarily. We need you for any decluttering or purging decisions, but once those decisions are made, our team can complete much of the physical organizing independently. You can be as involved - or uninvolved - as you'd like.

Usually, no. We recommend organizing first and buying second. Many clients already own much of what they need. Once we've decluttered and organized the space, we can determine whether additional products would genuinely improve it.

Absolutely. Function comes first, but if aesthetics are important to you, we can recommend and source organizing products and return to put the finishing touches on your space.

We'll help sort unwanted belongings into donate, sell, recycle, and garbage categories. We can take donations that safely and reasonably fit in our vehicle. Larger-item removal, garbage, and recycling remain the client's responsibility.

No. You can hire us for one stage - such as decluttering, packing, move-day coordination, unpacking, or cleaning - or have us support you throughout the entire process.

No. We don't transport furniture or replace professional movers. Instead, we handle the organization surrounding the move and can work alongside your moving company to make the process significantly easier.

Yes. We can pack one area, several rooms, or your entire home depending on what you need.

We can source packing materials for you. Currently, packing supplies sourced by The Organizer are charged at the cost of the products plus a 20% sourcing fee.

Yes. We can have team members at your old and new homes acting as liaisons between you and the movers, helping ensure belongings are directed to the correct rooms and spaces.

Yes - but we do much more than empty boxes. We unpack with the intention of helping you actually live in your new home. We can put belongings away, organize kitchens and closets, establish household systems, set up essential living spaces, make beds, and help your new house start feeling like home.

Absolutely - and we strongly recommend it when possible. There's little sense in paying to pack, transport, and unpack belongings you no longer want. We'll help you decide what deserves a place in your next home before packing begins.

Yes. Cleaning can be incorporated into your moving services so your old home can be cleaned after it's emptied and/or your new home can be cleaned before you settle in.

Our commercial cleaning services are designed primarily for smaller workplaces such as health and wellness clinics, professional offices, salons, retail spaces, studios, and other  small businesses.

No. Our commercial cleaning service isn't designed for restaurants or large industrial environments requiring specialized heavy-duty equipment.

Yes. We offer recurring commercial cleaning as well as one-time deep cleans, with the service customized around the needs of your workplace.

Our commercial organizing services are much broader than our commercial cleaning services. We can work with small businesses, retail environments, offices, larger workplaces, and potentially industrial environments depending on the project.

Almost anything that's creating unnecessary friction. That can include supply rooms, stock and inventory, tool storage, offices, paperwork and filing, retail displays, back rooms, shared workspaces, product storage, and more.

Yes. We can help capture, sort, categorize, and organize inventory while creating systems that make items easier to locate, monitor, and maintain.

We can look beyond where things are stored and consider how your team actually uses the space. We may identify opportunities to improve accessibility, inventory visibility, restocking, labelling, movement through the workplace, and other physical systems that could make everyday work more efficient.

Yes. We can help with product organization, displays, stock areas, storage, back rooms, and overall setup while considering both presentation and how the space needs to function for your team.